[Resolved] HDFC Bank — credit card application declined

smanishinCC

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Hdfc credit card application reference no. : 19e[protected]s2 was declined. No reason was provided for declining. Also its not possible to speak to anybody on hdfc customer care number on this. Only way is to check status online.
Please let me know the exact reason exclusively for my case and not a generic copy-paste text response common for all. According to me my eligibility and documents were good enough.
Regards,
Manish solanki

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Jul 2, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2019

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments and in order to enable us further review your application, we request you to send the duly filled / signed form available at the following link for confirmation of your signature to the mentioned address to enable us to assist you in this regard https://bit.ly/2icI34v HDFC Bank Cards Division No.8, Lattice Bridge Road Thiruvanmiyur Chennai – 600 041.

-Nadia
HDFC Bank Customer Assistance

Jun 03, 2019

Updated by smanishinCC Hello Nadia/Customer Care,

As per email received from HDFC bank i dropped it in the drop box of HDFC bank i.e. Electronic City Main Branch, Bengaluru. The staff there confirmed that it will be internally posted to cards division Chennai.

["Alternatively, you could drop the same in the drop box at your nearest branch addressed to The Manager - Cards Division."]

Please acknowledge or let me know if i still need to courier/post to HDFC bank Chennai ?

Regards,
Manish Solanki

Jun 05, 2019

Updated by smanishinCC Please acknowledge if the signature declaration form has been received or not ?

Jun 10, 2019

Updated by smanishinCC HDFC : Please update on the status of my application. When i track the application status online it says "Error No Record Found." Do confirm if you have received my signature declaration form or not. As updated in comment above it was submitted on 3 Jun 2019 at the Electronic-City, Main Branch, Bengaluru.

Jun 17, 2019

Updated by smanishinCC @HDFC why is there no response or update on my complaint yet ? I am no longer able to track the status of the original application online.

Jun 27, 2019

Updated by smanishinCC I received a sms on 20th Jun 2019 at 19:41 saying "...completed processing...for details please visit http://www.hdfcbank.com/personal/credit_card/cc_track after 2 days"
I have been trying since 23rd Jun 2019 and that link does not display any status on entering the application number.
Can HDFC bank please respond on the status as i have already submitted the signature declaration form.