[Resolved] HDFC Bank — credit card application is declined

raj_565

from Gurgaon, Haryana

Address:

110019

I have applied for credit card and submitted the required documents at my workplace. After somedays I received application no. 19C[protected]N1 through SMS. After few days, tele verification & documents verification is completed at my home. But next day my application status is shown as decline without any reason. I have tried to complaint on customer care number but call couldn't be connected. Now who will solve my problem?

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Apr 14, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2019

HDFC Bank Customer Care's response Dear Customer,

We wish to inform you that your application has been considered in line with the bank's internal credit policy (which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility)and operating/credit processes (which include a combination of verifications, credit bureau reports, and document verifications). We regret to inform you that we are unable to approve your application as it does not meet the above mentioned internal criteria of the bank. Please be assured that our inability to approve the credit card application does not reflect in any way on your credit standing or your financial stability.

-Nadia
HDFC Bank Customer Assistance

Mar 08, 2019

Updated by raj_565 Then kindly return my submitted documents with photographs.