HDFC Bank — credit card application rejected without valid reason

TheMdFarhan

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500024

I applied for the credit card on 13th jan 2020. The shaikpet hyderabad branch relationship manager said that i will get approval since i'm getting rs 40, 000 in-hand salary. He checked my document they were alright.

The home and office verification were done properly. Then the next day i see that the application is declined. The irony is on the same day my junior with a same profile like mine infact lesser pay applied and he also got the declined email. So i thought maybe we have some issue. But then on the same day, he got a message that your application is approved. I thought there might be a glitch and i will also get a message. I waited for 2 days nothing happened. I contacted hdfc care on twitter they also didn't give me a proper response.

Finally after a lot of struggle with @hdfcbank_cares and waiting for responses i reached out to our branch relationship manager and got know that my application 20a[protected]s3 is declined because i live in an area which is included in @hdfc_bank blacklist areas.

So sad 😔

It's so pathetic that such a huge bank and they have such kind of glitches. I need immediate action on this.

+2 photos

Was this information helpful?

No (0)

Yes (0)

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2020

HDFC Bank Customer Care's response Dear Customer,

We can help with that. Please click on https://bit.ly/2Lzhyn3 to share your application number, mode of application, date of application, complete address of branch if you applied at one, complete name and your contact details. Visit here https://goo.gl/1VtDj3 for help with branch address. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance

Jan 29, 2020

Updated by TheMdFarhan First of all the reason for complaining in this forum was to receive a genuine response. Instead of sending an automated one.

The other important thing is I can't check my own reference number the how I will be able to complain. For your information, I already did one a few days back and received no response. The number for the same is HBL=[protected].

It is pathetic. I don't know why I did this initiative in my company that we all should have a salary account in HDFC. I thought this is the best bank and cares about there customers.

No reply to the tweets also.