[Resolved]  HDFC Bank — Credit card application track No. [protected]O2 and credit application No. CC28525671

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Sir/Madam

This is to bring into your kind notice that I have applied for the HDFC credit card vide application No. CC28525671 on 02.08.2016 on getting several calls from your HDFC Bank (. It was applied through your executive Mr. Gurmeet Singh (Mob No. [protected]) who came to my office (i.e. M/s Dharmapal Satyapal Ltd., C-6-10, Sector 67, Noida) to collect all the documents and application. He assured me that all papers are incomplete and credit card will come in 7-10 days. But later on after waiting for 10 days, I, called Mr. Ajay (Mob no. [protected]) whose name was given in the acknowledgment receipt given to me by Mr. Gurmeet Singh. Mr. Ajay told me that due to non-signing of one of declarations, the application was not processed and denied.

Then again an executive Mr. Bhaskar (Mob No. [protected]) came to my office for getting sign the declaration on 24.08.2016. He also assured that now no documentation is pending and your application will be processed soon and you will get delivery of credit card within week. But till now I have not received any call or sms regarding this. So today (01.09.2016) I called at the customer care. They said that your application is rejected. you need to make the fresh application for the credit card.

My question is only this that you have taken the one month to process an application even getting all the documents on time, as and when required and your are rejecting the application without intimating the customer. In this way your esteemed Bank processes the application of customers.

I hope your will look into the matter on the serious note and will do the needful.

Thanking you