[Resolved]  HDFC Bank — credit card approval issue

Please note that i applied for hdfc credit card and got reference no 18k[protected]s2 i got all verification done. And also got message as card is processed, can track the card after 2 days. But today i received mail as follows

This is with reference to your e-mail regarding application on your hdfc bank credit card account.

This is with reference to application reference number 18k[protected]s2

Thank you for your interest in hdfc bank international credit card.

We wish to inform you that your application has been considered in line with the bank's internal credit policy (Which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility) and operating/credit processes (Which include a combination of verifications, credit bureau reports and document verifications). We regret to inform you that we are unable to approve your application as it does not meet the above mentioned internal criteria of the bank.

As per rbi guuideline circular no. Rbi/[protected]/100
Dbod. Fsd. Bc.23/24.01.011/2008-09 dated[july 1, 2008]. Hdfc bank should give us reason or else we also file complaint in rbi and bank ombudsman. We want reason for rejection as it will hit my cibil. My cibil was all clear and i got home loan too on same address. If we will not find reason for rejection, we will file case in consumer court. It is my dignity which got effected and i am fully made up my mind for filing legal case against hdfc. I never had any credit card or liabilities from any bank in the past. Please provide reason or else i will file case in consumer court.
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Nov 30, 2018
Complaint marked as Resolved 
Approved and dispatched.
HDFC Bank customer support has been notified about the posted complaint.
Nov 30, 2018
Updated by Veeranna Pattar
Finally card approved and dispatched.
Verified Support
Dec 05, 2018
HDFC Bank Customer Care's response
Dear Customer,

We have taken note of your comments expressed and confirm that, as an outcome of our review, an HDFC Bank credit card number ending with 9396 has been approved and will be despatched to your mailing address maintained with us. You may look forward to receiving the card within 5 to 7 working days.

-Nadia
HDFC Bank Customer Assistance
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