HDFC Bank — Credit card autopay return fee (need refund as bill paid ontime)

I paid my hdfc credit card bill amount of rupees 6, 337 via netbanking on 04-apr-2022 10:46 AM, as I thought bill was not deducted via Auto Pay.
But in afternoon when I check my account & I got to know that amount of rs. 320 has been deducted from my savings account.
As per talked with my RM it is charge of autopay was initiated and due to non - availability of sufficient funds a payment
return fee will be levied to your card account.

Why should i pay the return fee as i already cleared the payment in my card.
This is unfair and not acceptable.
I want my amount back in my account.
Check my credit card bill payment history, i am paying my bills regularly ontime/auto pay.

My HDFC Netbanking User ID 26290170
Check attached image for transaction detail.
+1 photos
Was this information helpful?
No (0)
Yes (0)
HDFC Bank customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32741
    Pending
    0
    Resolved
    18405
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information