[Resolved] HDFC Bank — Credit card bill for blocked card

Jugal002

from Pune, Maharashtra

Address:	Chandrapur, Maharashtra, 442402
Website:	hdfcbank.com

I have requested to block my HDFC credit card about a year ago & the card got blocked.
Now after a year, they have sent me a bill with which includes the renewal charges, along with the new card number which I have never received.

When I called them they are like you have blocked the card but not closed the card account, (If you have not closed the account, why you didn't sent me the new card, what's the logic of not providing service & charging on it) & when I asked them to close the card account they said they need to send a form to Chennai (which form they are not ready to confirm).

I do not understand if you have blocked the card, what is the relevance of keeping an account & unnecessary charging on that account.

This is simply unacceptable, & customer care people are so pathetic they don't even know which department is handing such query, they just kept on transferring the call to multiple people.

Kindly get this issue solved asap.

Regards,
Jugal Aswani
Card No. [protected]

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Aug 6, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

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Comments

HDFC Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr.Aswani,

We note that you have sought clarification with regard to your credit card account. Our records indicate that the card number provided by you is incorrect. In this regard, we regret to assist you further in the absence of the card details, Having said this, we request you to provide the following details to the below e-mail id to enable us to do the needful.

1.Name as mentioned in the card account,

2.Last four digit of your credit card (xxxx xxxx xxxx 1234),

3.Contact number as updated in the card account and latest contact number.

You may write to us at: [protected]@hdfcbank.com and we shall assist you.The reference number for this interaction is [protected].

-Bejoy
HDFC Bank Customer Assistance.