[Resolved]  HDFC Bank — credit card billing through netbanking

Honorable judge,
My name is mrs. Priyadarshani santosh shelar. I am having account with hdfc bank (Pune, aundh) from almost past more than 10 yrs.
This is very sad that bank like hdfc make fool to customer and apply unnecessary charges to me.
This is mental harassment to me. Below is the situation i am explaining you.
I have credit card with hdfc bank. Below are my problems created by bank to earn money from my account money.

1. For monthly billing of credit card i setup [full amount] setting in jan 2017. On calling to phone banking on double amount payment problem. Anyhow phone banker setup my [minimum amount] setup for my credit card.

2. Now i am paying tax + interest which is around 40k until now.

3. When i have money with me why i should do setup of [minimum amount] setup on my credit card. This is really simple rule anyone can apply.
4. I’m requesting hdfc bank (Pune, aundh) to give me back my interest + tax you deducted from my account without my permission.

5. When i created credit card bank told me this is free no charges on this. When i look at statement you deducted fees for me.

6. Very very bad experience with me thinking to close account with you.

Please look at my issue and help me to get my money back.

Best regards,
Priya
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Mar 7, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jan 25, 2018
HDFC Bank Customer Care's response
Dear Customer,

I request you to share your Credit Card, charges details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance
Jan 30, 2018
Updated by priyaSid
Hi Anay,
Thank you for your reply.
what is ref ID- TTU[protected] please let me know.

I also asked last month IP address by sending email to [customerservices.[protected]@hdfcbank.com ] . No reply . nothing.
Please please stop deducting money from my account . which i am saving for my kids education.
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