[Resolved] HDFC Bank — credit card bouncing charges

[Resolved] HDFC Bank — credit card bouncing charges

S scgunwal@1985 from Mumbai, Maharashtra

As new customer of hdfc bank credit card a have activated auto pay with my hdfc saving bank a/c. On march, 8.2019 i paid the c card due pay by my saving a/c by mistake. The amt was dr.in my sb a/c and also cr.in my c card a/con same day. But bank has charged rs.4790 as minimum charges in my sb a/c. On next day i cont. To cus., carea nd i was assured that excess amt. Will credit in next bill of c card. When i recd this month bill the amt of rs 4790 cr.in my bill but charged rs 6865 as bouncing charges for non pay c card bill. Now my grivences is that when i paid c card bill on due date and also cr.in cc bill same day then why bank charge bouncing charges. Pls refund my excess charge, otherwise i will stop thepay. Of next bill and bank will responsiable for the same. With warm regard subhash chander cont no.[protected]. Hdfc cr card no*2577 Was this information helpful? No (0) Yes (0)
May 25, 2019 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Apr 24, 2019 HDFC Bank Customer Care's response Dear Customer, We observe that you have given us an instruction to claim the Total monthly outstanding on your card account from your savings account. Based on the instruction, we had attempted to claim Rs. 95, 799.00 from your savings account and the same was returned due to insufficient funds. Hence, minimum amount due was claimed from your Savings Account. As you may be aware, any payment returned would attract a payment return charge. In view of the same, the autopay return fee has been levied. We note that you have effected payment of Rs. 95, 799.00 on the same day when the attempt to claim the amount was done. We request you to maintain sufficient balance in your bank account henceforth to enable us to carry out your instruction effectively and to avoid levy of autopay return charges on your card account. Alternatively, you can effect interim payment through net banking 3 days prior to Payment due date to avoid levy of charges. -Zubin HDFC Bank Customer Assistance
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