HDFC Bank — Credit card

Address:

New Delhi, Delhi, 110018

Hello,

On 30th of march, i took half day from the office and visited

Your branch in tilak nagar. I wanted to change the address on

My cc account and filled the form. I have dropped the form

Along with the address proof in the drop box as per the

Representative. I did not hear anything from you in 10 days.

I called hdfc care on sunday(10th march) and talked to a

Supervisor surabhi. She said that they did not receive any

Request till now and asked me to send the hard copy via

Courier. She promised me to call back on monday evening to

Get the docket number and all. But she did not call me. Today

In the morning i received a message from you that hdfc

Received the documentation and address will be updated.

I called hdfc today, 12th march at 4:50 pm. Spoke to neetu

And she disconnected the call when i asked for surabhi or

Some other supervisor who is available.

Again i called 4:56, and spoke to some stupid rep, he said

His name was "prashant". He kep talking for 5 mins and then

Put me on hold for 5 mins. Then he also disconnected the

Call. I have the call recording as well.

My concern is -

Update my address and send me a new card as the old one is expired


The complaints :

1. You customer service sucks, please improve it
2. You guys take 30 days to update the address, are you still living in caves. You need to use technology and update the address over the phone or via mails
3. Why your agents are so brave to disconnect customer's call
4. Why you guys send the replacement of the credit card

Without informing the customer
5. Why your supervisors are not responsible enough to take responsibilities.

Please fix my issue asap and answer these queries.

Thanks n regards;
Raj kumar
[protected]@yahoo.Co.In