[Resolved] HDFC Bank — Credit Card

Jeet22

from New Delhi, Delhi

Address:	New Delhi, Delhi, 110051
Website:	www.hdfcbank.com

They have been telling me that I paid a bill of 20000 for pizza in June-July 2014 and till now not able to provide me with the information. Even they informed me about the same fraud charge almost after one year from the charge accord on my card. I asked them to investigate and inform as that can be a fraud charge as I never paid any bill for pizza of 20000. They kept on saying that we have investigated and you made the payment. Since the card is on your name you have to make the payment. I denied making the payment and now they want top add the credit card payment account to my Car Loan account which never had any pending payment in last 3 years.

I have been forced and getting so many threatening calls from the recovery team and when I denied they said they will do anything to get the money.

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Sep 27, 2016

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2016

HDFC Bank Customer Care's response Dear Customer,

Kindly mail us at [protected]@hdfcbank.com with customer ID/credit card number, issue in detail and registered contact number mentioning reference Id TTU[protected] in the subject line. The concerned department will look into your issue.

-Natasha
HDFC Bank Customer Assistance