[Resolved]  HDFC Bank — Credit card

Address:	Pune, Maharashtra, 110030
Website:	HDFC

Same complaint
am using a HDFC Credit card since 2014, i had a transaction on which i use to pay monthly EMI.(Approx 2400 Rs /Month.)During this in the month of Dec 2015- Jan 2016 there was an transaction with merchant name of PAYU GURUGAON of Rs.2000 which not made by me. i informed to bank about the transaction which is not done by me so bank assured me to look in to this, till the time charges on that were increasing again i contacted bank then bank replied to me for paying the outstanding bill with the charges and if the amount is disputed then bank will refund the charges, till the time bank will block the credit card, as suggested by bank i cleared the outstanding bill to bank to avoid extra charges plus interest. when it came to last few months i was delayed to make payment due to some reason for that bank levied extra charges i paid same in last august and requested to close the account.
After, paying total amount on card still i am receiving statement from bank with credit card number(unknown to me) so i informed bank then bank said they have issued a new card with my name and you have to pay money.
it is surprising for me that without claiming any new card and with no any pre intimation regarding new card they are issuing me which is not received yet and i am receiving the statements with pending dues.
whenever i tried to contact the HDFC BANK Care there was very poor response from Bank.
Hope you will help me.