[Resolved]  HDFC Bank — Credit card

Address:	New Delhi, Delhi, 110043
Website:	www.hdfcbank.com

Hello

I Anjula Srivastava have a credit card number [protected] is running since 2012.

2 Months ago i made a request to waive off my finance charge and late fees which i can pay for my credit card and everything should be in smooth way. But till the date nothing has been happened yet.

HDFC Credit Card executive Mr. Vipin from Collection department called me and said that kindly pay your bill and we will waive off your all charges and make a smooth payment for you. He gave me his mobile number also that after made payment you please call me on this number and i will start your process of waive off. Number is here [protected]. Once i paid and called his number for confirm he didn't come on call and some Ms. Jaismin picked the call and said that he is busy and he will call you, I called him next day then again the lady picked the call and said collection department has no authority for waive off anything you should contact with customer care. Now please let me know why your so called executive made fake promise with me. You must have recording for the same.

Again one of your executive Ms. Sarita called today and she used very untolerable language which is against from ethics once i asked her for bill.

Now I want to meet one of your executive for settlement on my account. And i will go with that above misguiding factor which your executives made with us.

Below is my contact number i am expecting your call and first close this matter than i will look forward this.

Regards

Anjula Srivastava
+91-[protected]