[Resolved]  HDFC Bank — credit card

Dec 20, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your Card number and registered contact details with complete concern to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

Dec 21, 2017

HDFC Bank Customer Care's response Dear Customer,

We infer from your e-mail that you have accessed the lounge using your priority pass. Hence, applicable charges has been billed to your credit card account. We wish to inform you that effective May 25, 2017, there is a revision in the lounge access program on your Regalia First card. All domestic lounge visits using Priority Pass shall be charged as applicable. Further, the changes in the priority pass programme were intimated and communications were sent through the below modes. The same is not in isolation to your card account but is followed as a standard procedure across all card accounts. Website of HDFC Bank, SMS communication was triggered in the month of March 2017, E-mail communication was sent in the month of May 2017 and via June and July 2017 statements. Please visit our website for further details. Based on your request, we have reversed the Priority Pass lounge fee of Rs. 3585.60 billed in your December 2017 statement. The corresponding GST remains payable by you. This credit will reflect in your next monthly statement. Also, we confirm any further Priority Pass charges billed to your card account remains payable by you.

-Manoj
HDFC Bank Customer Assistance