[Resolved]  HDFC Bank — credit card

When i converted rs. 64209 of transaction for emi. I asked bank to give some rebate on interest over call at time of conversion since i m long time customer and she told me as we will help you but i did not got so i sent follow up email and bank sent me an answer on email as below -

""we observe from our records that the amount of rs. 64209 is converted into 3 months interments with rate of interest 1. 50 per month. We have arranged the loan amortization schedule to you for the further details.

Kindly note the query reference number for this e-mail: [protected]""
I copied and pasted the email containt.

So, after promised over call and email, i did not get any amortization and that was the reason, i keep calling and sending emails to bank, i also stopped the payment coz i was expecting a call from bank and bank will honour the promise but it did not happend and then i did not pay my bill and you keep charging late fees interest charge and collection and all.

So in brief, it is bank fault as bank did not honour their promise and i had to pay late fee+ finance charge many times +gst unnecessary. This is how you penalise me and it was bank mistake coz promise was not honored.

Now, i want to you to reimburse all the late fee+ finance charge+gst which i had to pay since march 2018 coz it was your mistake. Instead of care customer, you punished me, harrased me..