[Resolved] HDFC Bank — credit card

pritirana

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560005

Hi,

I have a/c in hdfc bank and i had a cc which i lost and i blocked it also.. But from the bank, they have generated automated cc and i am not understanding when i don't have any card still they are asking me to pay so much. I have already cleared my payments and i don't want any cc but no one is listing i have been to the bank so many times i called customer care they are saying go to the nearest branch. No one is doing anything.

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Dec 26, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2018

HDFC Bank Customer Care's response Dear Customer,

Your HDFC Bank card ending 3521 has been blocked as lost basis your request placed to our Bank Representative on call. Accordingly, your card account details has been transferred to the new credit card ending 9124. However, a physical plastic of new credit card was not depatched to your mailing address since you had not placed request for card reissuance at that time of blocking your credit card account. We observe that your card account has been billed with GST, over limit fee and other charges as applicable. We request you to contact our debt management officers at[protected] / 67268002 for further clarifications in this regard.

-Zubin
HDFC Bank Customer Assistance