[Resolved] HDFC Bank — credit card

RajdeepSam21

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400058

I had been charged a huge finance charge on my credit card statement which i was not aware of, as the bank had never sent me the credit card statement by post.
On enquiry, i was informed that the statement was delivered to a third party and his signature was wrongly taken and my credit card statements were wrongly given to him, i have proof of this as sent by the bank.

I complained about this to the bank, including giving my confidential information to a third party and also charging me interest without any fault of mine. However, no response has been received in the last two months.

Kindly look into this at the earliest.

Thanks and regards
Rajdeep

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Jan 30, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2018

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please share your Card No. with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance

Feb 12, 2019

Updated by RajdeepSam21 The above complaint has not been resolved.
I sent the details to the bank based on their response, after which the bank has not reverted at all.
HDFC Bank has WRONGLY marked the above complaint as resolved without bothering to call me or reply to my message to them.
Regards
Rajdeep