[Resolved] HDFC Bank — credit card

sijo gulf

from Munnar, Kerala

Address:

686577

I have been using hdfc credit card since 2012.

In last dec 2017 my credit card got expired card number : [protected]

I am getting sms on new card issued and advise to create new pin

But still i didnt get my new card. I cant even pay off my previous outstanding also

They have charged 2500 for my new card

I have given a written complaint to hdfc kottayam and kollam branch offices no actions so far

I have applied for changing my existing email id and mob number in their portal but that also not been updated

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Mar 13, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Feb 06, 2019

Updated by sijo gulf Registered mob : [protected]

Cust id 38264941

Verified Support

Feb 08, 2019

HDFC Bank Customer Care's response Dear Customer,

We observe that the upgrade card was dispatched to your mailing address through Speed Post via Article number EA[protected]IN on 29/12/18 and the same has been returned undelivered. To change the contact detail in your credit card account we request you to send completed change of contact detail form to our mailing address. You can download the form from the below link. https://bit.ly/2jm2fAH Please send the completed form to our mailing address mentioned below HDFC Bank cards Division PO BOX #8654 Thiruvanmiyur P.O. Chennai 600 041

-Zubin
HDFC Bank Customer Assistance