[Resolved] HDFC Bank — credit card

Sunil B.G

from Hosur, Tamil Nadu

Address:

Richmond Road, 560054

Hi,

I had a credit with hdfc which got expired in 2016. They issued me anew card which i never received till date 7/3/2019. But i was still making minimum payment every month. But due financial difficulty i was not able make payments for 2 months. But later i made two months payment together. But now they have taken my entire salary from my hdfc account without informing me. Now im not sure how to run my family without money. But when i called customer service people they said once you make a minimum payment they will put back the money to my account. But till date it is still not credited to my account. When try to contact collections team they would not even pick your call. I m not sure what to do now.

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Apr 8, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2019

HDFC Bank Customer Care's response Dear Customer,

We request you to contact our Debt Management officers at[protected] / 67268002 with regard to your credit card outstanding or for any further clarifications. We invite your attention to our Card Usage Guide where it is clearly mentioned that the Bank, at any time and without notice, will have a right of lien and set off on all monies belonging to the card member standing to their credit in any account whatsoever with the bank or in the possession or custody of the bank. In the absence of any further payment towards your card account, the Bank had placed a lien on your savings account towards your credit card dues.

-Zubin
HDFC Bank Customer Assistance

Mar 09, 2019

Updated by Sunil B.G Hi,

Thank you for the email. I m ready to speak your dept management officer. Give me his direct number. The number you shared does not even work because no one answers the call. How do expect to reach when they don't even answer. I think I have been with you guys for more than 8 year's. I have been making my payment with the late charges you guys are charging me. When I don't even have the new card with me
I really want someone to help me on this. I m ready to make the payment and close this card. But you need to give me 3 installment option.