[Resolved] HDFC Bank — credit card

Aditi0933

from Nalagarh, Himachal Pradesh

Address:

House no 4, lane no 11, NRI colony , IP gill dairy , loharka road , amritsar , 144001, 143001

I Nirmal Puri, holding credit card 5459 xxxx xxxx 9569 . I had received an upgraded credit card few months back, although I'm not able to reset my credit card pin . The otp received by me got expired, post that I've tried contacting the customer care for pin generation . The phone no registered with the bank is [protected]. This no is registered for one more family card . The pin generation is failing because of that . I also gave a request for change of no and address . The address got updated but the number has not changed . Due to this I'm not able to receive my otp . The customer care has been of no help in resolving my issue . I've been using Hdfc credit cards for a very long time but to my surprise this is the first time I've experienced such an issue . I request the Hdfc credit cards team to resolve my issue at the earliest .

Was this information helpful?

No (0)

Yes (0)

Jul 19, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We suggest that you visit our website www.hdfcbank.com to download the application form for updating the contact details. The application form is available in our web site under the following path: Forms Center > Credit Cards > Change of address, Mobile Number & e-mail Id. Kindly complete the same and forward the application form to our mailing address to review your request. Our mailing address is HDFC Bank Cards Division, PO BOX # 8654, Thiruvanmiyur P.O., Chennai 600 041.

-Zubin
HDFC Bank Customer Assistance