[Resolved] HDFC Bank — credit card

Kanisha U

from Rajkot, Gujarat

Address:

380015

I am highly disapppointed with the service of HDFC Bank. I had a credit card already and my relationship manager told me that as you are preferred customer, you are eligible for upgradation of credit card. Then the bank executive told me that you have to also sign on the documents of closure of your credit card and then only upgradation is possible. But now in the end they are telling me that we cant process your upgradation and my credit card also got closed. So if they were not sure about upgradation of credit card, then at the first place they shouldnt have told me. I would have not processed any applciation.

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Jul 25, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2019

HDFC Bank Customer Care's response Dear Customer,

We deeply regret the inconvenience caused. Kindly share the details of the executive such and name and phone number, also the new card application number if any. You may share the details to us at [protected]@hdfcbank.com and we shall assist you. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Nadia
HDFC Bank Customer Assistance