HDFC Bank — credit card

Address:

Bangalore, Karnataka, 560043

In the month of may there has been a transaction of over one lakh that was made and subsequently due to insufficent balance in my bank my minimum amount was deducted. I am surprised not the bank or the credit card division reached out to me to check why a customer since 15 years is defaulting on payment instead has been convinently charging me finance charges and continuing to deduct the minimum balance.
I realised this last week and reached out to your customer contact and my relationship manager at the branch. I dont see any emphaty nor any revert.
I will ensure that i pay my balance amount immediately minus all the finance charges and stop all the future dealings with hdfc. By the way i had taken two home loans and ensure payments were made muxch before the stipulated tenure.
My only request to you is to please ensure that you do not treat customers just as to generate revenue but with whom there is a long term relationship that is mantained.