[Resolved] HDFC Bank — credit card

Hemantkhanna

from Ahmedabad, Gujarat

Address:

Gujarat

Sir i have prob in credit card payment in feb payment due on march 9 th but i allredy sumbit my reqest in call centre i have some prob in my family member are death on 3th march and my payment due in 9 th march i have not saficent payment to give you for full payment after then i will pay yours bill payment minimum after then you people surchage in late payment in this statement i am yours 5 years old customer without any delay payment from my side. But in this time i am out of station so thats why i give you only min payment for my bill after i tell you my prob do consider my first request and give back me my late and intrest amount give me back.
Hemant khanna
Hdfc credit card
Card no 4835
[protected]
Gujarat
370421
Please solve my prob and return my payment. Now i allredy full payment on 15 march i givr full payment only two and three days late payment.

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Aug 9, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2020

HDFC Bank Customer Care's response Dear Customer,

In the event of non receipt of payment, delayed payment or payment less than the total minimum amount due the applicable late payment charges/finance charges would be levied to the card account. However, owing to your relationship with the bank we have arranged to reverse the Finance charge of Rs.1314.12 levied on credit card. We wish to inform that the corresponding GST remains payable. The reference number for your request is [protected].

-Nadia
HDFC Bank Customer Assistance

Verified Support

Apr 20, 2020

HDFC Bank Customer Care's response Dear Customer,

We wish to inform you that, payment of atleast the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. Specific to your card account, we are not in receipt of complete payments towards the outstanding as per the statement due date and in view of the same, bank charges as applicable was levied to your credit card account. Hence, we request you to effect payment towards the total amount due within the payment due date to avoid levy of bank charges. You may refer to the below link for details of the same: https://bit.ly/2KjvDCb.

-Zubin
HDFC Bank Customer Assistance