[Resolved] HDFC Bank — Credit card call centre harassment | |||||
I am an HDFC credit card and account holder. I am in the process of closing the account and settle the credit card due. I am single woman who lives in Mumbai and takes care of my ageing mother and grandmother. I am a dentist and an entrepreneur . In the recent past due to some unforeseen circumstances I had to max out my card - and I have been unfortunately irregular on the payments. Now, however with my business taking off i have been making payments every month, a few days late at the most. I now come to the point of this complaint- since your call centre has not only my bank details but my address as well- you have given some absolute scumbags complete access to all my contact details. I WAS THREATENED LAST SATURDAY BY YOUR EMPLOYEE NIKHIL UDAS FROM THE COLLECTION DEPARTMENT. I have a Rs.5010/- to be paid which due to the bank holidays (13th/14th/15th August 2016) got delayed but I promised it would be done by 18th since 17th is a bank holiday too. NIKHIL UDAS CALLED ME ALL SORTS OF NAMES AND THREATENED TO SEND SOMEBODY WHO WILL STAND OUTSIDE MY HOUSE TILL THE PAYMENT CLEARS!!! I AM EXTREMELY WORRIED FOR MY SAFETY. THERE HAS TO BE A BETTER WAY TO GET PAYMENTS FROM CUSTOMERS. My mother and grandmother live alone when I am at work- they have already misbehaved with them before. I AM TERRIFIED. Was this information helpful? | |||||
Sep 17, 2016 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Aug 16, 2016 HDFC Bank Customer Care's response Dear Customer, Kindly mail us at [protected]@hdfcbank.com with credit card number, issue in detail and registered contact number mentioning reference Id TTU[protected] in the subject line. The concerned department will look into your issue. -Natasha HDFC Bank Customer Assistance | |||||
2 Comments | |||||
Comments
I have been getting unauthorised calls from HDFC at odd hours without me sharing my number with them. This is harassing me and against my privacy. Is there a way I can sue HDFCbank. How can they use my number when I have never authorised that
Reply
Amb charges cutting last 3 month I can't understand please help me & better solution.
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