[Resolved] HDFC Bank Credit Card — Charges on my Credit Card Account

Nikhil Anant

from Pune, Maharashtra

Address:

New Delhi, Delhi

CreditCard bearing no: 5459 XXXX XXXX 4805.

Sir,

I am first time user of Credit Card provided by HDFC Bank. I was keep on paying the amount what ever was used by me. Due to some unavoidable circumstance I could not able to pay the full amount whereas regularly paid the min amount as per HDFC credit card demand. They keep on adding additional financial charges, late payment fee and taxes even though from last 4 months I am requesting to waiver such charges I will pay the full amount. But they are not listing and torturing mentally recovery team and number of calls from the division. Last month they told me to pay 4600/- and will waiver the charges immediately but they have taken the amount and not considered my request. I am having number of mails communicated to Grievance cell, customer cell even their MD but no answer till date. I can send you if you need all such mails.

I need to pay the amount which I have spent and dont want to continue with CARD. They are not listing and not even responding.

I therefore, need your kind help to consider may case on higher priority as they may add further charges. I do not want to continue with this card and want to close my account by paying the used amount by me. Please help.

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Oct 29, 2016

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2016

HDFC Bank Customer Care's response Dear Customer,

We note that you have sought clarification with regard to your credit card account. In this regard, we regret to assist you further in the absence of the card details as the reference number shared in the post is invalid, Having said this, we request you to provide the following details to the below e-mail id to enable us to do the needful.
1.Name as mentioned in the card account,
2.Last four digit of your credit card (xxxx xxxx xxxx 1234),
3.Contact number as updated in the card account and latest contact number.
For any further clarifications, You may write to us at: [protected]@hdfcbank.com and we shall assist you. The reference number for this interaction is [protected].

-Natasha
HDFC Bank Customer Assistance