[Resolved]  HDFC Bank — credit card closure

Address:

110042

Dear team,

I am credit card holder of your bank, requested for closure of credit card on dated 06/01/2019.

Employee of hdfc bank calculated all the amount and shared the final amount as 1.37 lakh and he said after deposition of the said amount please call for permanent closure of card.

I had deposited the said amount on 06/01/2019. And as instructed by customer care executive i have called to the customer care again on dated 07/01/19 for the closure of said credit card but this time customer care executive has confirmed me you had paid excess amount approx 9000 and without refund we can not close the credit card and he has initiated the refund request and said after receiving the refund please again call the customer care for closure.

Today i have called the customer care and spoken to shilpa she has given me a shocking news she said there is outstanding of amount is approx 14000.00

I don't know who is write and who is wrong but i want to close my credit card, kindly close my credit card and confirm back on mail.

Regards
Vishawaranjan pandey
Card no [protected]
Mob 99991356