| Address: | Mumbai City, Maharashtra, 500084 | | Website: | www.hdfcbank.com |
I am an account holder [protected] branch Hitech city 2, i hold a credit card with HDFC bank as i am a customer and i have made payments to my credit card on 17th july, 28th may, 25th april, 26th March 2.5 k each time in these specific dates and 7.5 k on 2nd sept'16 which was my minimum due for this month. But still my account has been kept on hold and customer care is not responding to me and the loan collections guys are not giving me a call back to unfreeze my account. i have called them 20 times since friday but to no avail. i have put in my complaint nos too. it is [protected]. please understand i am a middle class salaried person and if my account is on hold how do i make my rent and other expenses payments. i have 2 Personal Loan emis to get deducted on 4th sept, they will bounce and i am not going to pay extra charges for it as my account has sufficient balance of 32 k to pay it. A cc rep and a bank branch rep told me to pay the min due amt and then they will unfreeze the account so i did so borrowing money from a friend. it has also got credited to my card. they are now asking me to pay all 26 k but i have no money and i cannot pay now. i can pay it if given 2 more months time post which i will hand over the card. Kindly unfreeze my account at the earliest. i have also raised a grievance in your portal for redressal.
Each time the payment gets delayed the collections guys call my parents back home, they are old and ageing and this causes tension and rift in the household. i fail to understand who has given you the authority to call my home. this is ethically wrong and as per law illegal.
Stop harassing a lady this way. i understand you are an Organization with high values and this does not suit you to harass a lady who is working in a reputed IT MNC. We as a family have HDFC as our primary bank for years now and this is a very bad taste you are leaving me with.
My card number is [protected]
Card Holder name- Priyanka Biswas
Account Number- [protected] Was this information helpful? | 
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