[Resolved] HDFC Bank Credit Card — complaint against credit card manager/agent

Castro Mb john

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Dear sir / Madam

Hi My name is Castro MB and i am HDFC credit card holder for 3 years due to loose of my job and my famil issue i was not able to pay my credit card dues on time even tho i was asking my friends and i was paying my bills and for certain reason i was not able to pay the dues again i got a call from credit card collection manager his name is Mahesh ([protected] number) and i told him i got a call from your agent and i told that lady i dont have a cash to pay ill pay the half amount on 29 April 2019 and she told okay after that i got a call from mahesh telling that y you dint pay the cash and i explained him everything very clearly and he started abusing me in a very wrong way and using a local language in kannada telling that (ill

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May 21, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2019

HDFC Bank Customer Care's response Dear Customer,

We request you to contact our Debt Management officers at[protected] / 67268002 with regard to your credit card outstanding or for any further clarifications.

-Zubin
HDFC Bank Customer Assistance.

Verified Support

Apr 20, 2019

HDFC Bank Customer Care's response Dear Customer,

We request you to contact our Debt Management officers at[protected]/67268002 with regard to your credit card outstanding or for any further clarifications.

-Manoj
HDFC Bank Customer Assistance

Verified Support

Apr 20, 2019

HDFC Bank Customer Care's response Dear Customer,

We are fully sensitized to your comments expressed with regard to your credit card. We observe that we have responded to your e-mail on April 16, 2019, 02:32 PM. For further clarification, we request you to reply to the e-mail received. The reference number for this interaction is[protected].

HDFC Bank Customer Assistance