[Resolved] HDFC Bank — Credit Card Degraded without informing customer | |||
Hi, I am holding a World Credit Card from HDFC. This card used to come under Category C in HDFC'sRewards Point catalogue. However, today when I tried to redeem my reward points, I was shocked to see that the card has been degraded to Category D without any information to me. That means I have to shell out 1.5 times more points to redeem any rewards. When i called at HDFC Bank's customer care, they said they can't do anything in this. Isn't there any law which mandates bank to inform customer's whenever their instrument changes. I have been a regular payer of credit card dues, still such a treatment. This is TRUELY PATHETIC. God knows who the hell gave them reward of Best Asian Bank. Was this information helpful? | |||
Aug 8, 2021 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 22 6160 6161
+91 22 2498 8484
Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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I would request you to email us at [protected]@hdfcbank.com along with your card details, contact details and your issue details. Kindly mention Ref ID- TTU[protected] in the subject line. Will revert to you on priority.
-Tejal
HDFC Bank