[Resolved]  HDFC Bank — credit card denied two times without any reason.

Address:Rahi Regency Flat No-11 C Wing 4th floor Near Bank of Maharashtra, Narhe, Pune, Pune, Maharashtra, 411041

I have got a call from hdfc bank for credit card about a month ago, they told me about the offers and benefits then asked about my salary details. After confirming my eligibility for credit card there representative visited my place filling in form and took all my required documents. Couple of days later i got sms with my ref number. Then got 2 3 verification calls one my mobile and office numbers.

Then thereafter i have not received any further update from bank not a mail or call. Then i called up customer care to enquire about the status. They simply said my application is declined, when i asked for the reason, the answer was don't know or cannot tell you.

I also have icici credit card. My cibil score is good.

This is pathetic and stupid answer, being eligible with authenticate documents they are not giving any reason for my application decline.

I am highly disappointed with hdfc bank service and customer care support.
Pathetic pathetic.

Nilesh vibhute
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Sep 9, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Aug 09, 2019
HDFC Bank Customer Care's response
Dear Customer,

We wish to inform that your application was considered in line with the bank's internal credit policy (which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility) and operating / credit processes (which include a combination of verifications, credit bureau reports, and document verifications). Basis the same, we were unable to approve your application earlier, as it did not meet the mentioned internal criteria of the bank. Basis your current representation and details provided, we have once again taken up your credit card application for a suitable review and you may look forward to receiving an intimation in this regard shortly. You may also track your credit card application status in our Bank's website: www.hdfcbank.com under the following path: Personal Products - Cards- Credit Cards - Track your Credit Card.

-Nadia
HDFC Bank Customer Assistance
Complaint comments 

Comments

I had purchased with Titan using HDFC debit card. There was 5% cashback but not yet received it.
Minimum transaction amount was 5000, i made purchase of 8000.
Please let me know whom i need to write a complaint

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