[Resolved]  HDFC Bank — Credit card emi not closed

Address:

Pune, Maharashtra

I had called up the hdfc credit card customer services on he early morning of saturday to check the total amount outstanding and the pending emi's amount as i wished to close the dues completely.

I was quoted an amount of rs 78320 by the agent on the early morning of saturday and i made a payment of 78500 by going to the hdfc bank brank, ulhasnagar, camp 4.

I called up the bank on the saturday afternoon to confirm if my dues are closed as i have made a payment, i was asked how much payment did i make and i quoted the amount that i paid.

I was informed that the amount given to me previously was incorrect and i need to make an additional payment and so on to foreclose the emi's.. which i did on monday morning the additional amount rs 1121

This was the bank representative's fault who gave me an incorrect amount in the first place. i asked them to lodge a complaint and they gave me the complaints reference number - [protected] mentioning they have now taken the request to foreclose my emis and it shall be actioned.

I called up the contact centre again today to check if it was closed and the bank representative's response just blew my mind up saying that it is still not.. nothing is mentioned on my account about emis and i still have to pay the amount and he disconnected the call. unfortunately i couldn't get the agents name.

This has caused some serious inconvenience to me as i have already made the payments as mentioned below and it's a huge amount..