HDFC Bank — Credit card - False promises and pathetic bank behavior including customer care and senior management

Address:	Mumbai City, Maharashtra, 400083
Website:	www.hdfcbank.com/personal/credit_card/credit_card_already_have_cc?src=hp

Background : Recently I subscribed for HDFC time credit cad.

Issues :

1) I was promised X amount of credit limit but i got far less than that.
2) I was promised that I wil get some welcome gift vouchers along with welcome kit. But got nothing except a card and a paper.
3) information regarding PIN was not clear at all.

Actions I took

1) I tried to call sales executing and his manager for my above issues. But there was no response. 2) I did email to customer care but still there was no response except system generated email. 3) I called customer care for my queries, customer care executive cut my phone in halfway!!!.

After some days

1) Area manager called me and said welcome coupons are dispatched and you will get it within a day or two. and credit enhancement is being discussed.
2) one week gone. nothing happened. no update. no coupons received. I again called back. then area manager said coupons are being printed. Then why the hell he told me earlier that its already dispatched???
3) I am still raising it to every possible option and authority.

Finally they have said wait for 1 more week.

After this week I will officially broadcast this to right media. I dont want people to get frustrated in their day t day busy life. We are customers we should never be treated like this.


latest Email trails.

Hi Pramod,

Thanks for your revert. At least some one from HDFC has responded.

But kindly take a note, I have already been informed by Mr. Omkar Ranade that my case is under discussion with higher management last week only. Which means 7 working days are already over. Now its almost end of this week. As per your email, I need to wait for 7 more working days which is NOT at all acceptable for me.

I don't want to increase my frustration again waiting for 7 days. I am an IT employee and I am very much aware of all basic ethics of handling customers. They way i have been treated is completely against ethics of customer intimacy.

I am expecting resolution of my issues/complains within 2 days only. If this is not acceptable to HDFC bank. Kindly dismiss my card. I don't want to continue with HDFC credit card anymore. None of my colleague is happy with this behavior from bank and they are also in support of me in this regards.


Regards,
Amol

On Thu, Feb 18, 2016 at 1:47 PM, Senior Management wrote:
Dear Mr.Khairnar,

This is with reference to your e-mail dated February 18, 2016 regarding your HDFC Bank credit card.

We have noted your feedback and regret the inconvenience caused to you in this regard. Based on your mail, we have taken up the same for necessary review and we will respond to you in 07 working days time. We request you to bear with us in the interim.

Please feel free to write to us at: priorityredressal.[protected]@hdfcbank.com for further assistance / clarifications that you may require in this regard.

Kindly note the query reference number for this correspondence is [protected]

Assuring you of our best services at all times.

Regards,

Pramod Nair
Manager - Correspondence (MD & Chairman Desk)