[Resolved]  HDFC Bank — credit card faulty bills

Address:

Gurgaon, Haryana, 122002

Hello sir
I m using hdfc card with my recent experience i am really regretting getting this card. I got my statement on 15.01.18 and according to it the due date for payment is 08.01.18.
I never got any intimation of phone about the cumulative amount or any other info till date.
How can someone pay unless they get a statement or intimation and in lieu of that u have added late payment charges.

For such behavior and fault of hdfc staff they shd be liable to penalty but instead u are putting late payment charges on my unbilled transactions.
I tried contacting cs team and after effort when they got connected they told that charges wd be reversed. But 2 days later i got a msg that it couldn't be done.
I asked them to raise a complaint but none of them did that. And they disconnect the call once i ask them to raise a complaint. I wrote a mail to grievances redressel too but they didn't reply and phone is not reachable most of the time. Jus imagine how your team is. Finally i am writing to u as a last resort before banking ombudsman or nch.
I am being harassed for none of my mistake. Called the cs team but they say they are not able to raise a complaint as systems are down and i shd contact the nodal authority which i tried but they never respond.
Rashmi sharma
Gurgaon