[Resolved] HDFC Bank — credit card fraud on 1st of feb 2018

kpp53

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500084

I got a call to my mobile that transaction of 33200 rs is happenned, press 1 for approve the transaction, press 2 declined and press 3 to connect customer care. So without thinking any thing i have just pressed 3 to get connect customer care for whats going on.
Customer care person pick and said you no need to pay anything and we will investigate the fraud and issue will get resolved 6 to 7 days and they block the card but i didn’t recive any message or email for card blocking.

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Mar 11, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2018

HDFC Bank Customer Care's response Dear Customer,

I'll ensure this is taken up promptly. Please share your Card No. & registered contact details on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Manoj
HDFC Bank Customer Assistance