HDFC Bank — credit card fraudulent charges for un unused and blocked card

Jaya115

from Bengaluru, Karnataka

Address:

Chennai, Tamil Nadu, 600078

Lost my credit nearly 10 months back and informed the same to bank and blocked as well

When they are issuing the credit card, they said like it is a life time free credit card

But now after 10 months, they have deducted 1000 rs from my account and still asking me to pay 200.

Dont know why they are cheating like this by deducting money.

Tried to reach the customer care, but no use

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HDFC Bank customer support has been notified about the posted complaint.

Feb 17, 2020

Updated by Jaya115 Lost my credit nearly 10 months back and informed the same to bank and blocked as well

When they are issuing the credit card, they said like it is a life time free credit card

But now after 10 months, they have deducted 1000 Rs from my account and still asking me to pay 200.

Dont know why they are cheating like this by deducting money.

Tried to reach the customer care, but no use
I had nearly 6000 redemption points as well
Now unable to redeem my points also

They are stealing my money and made me not to redeem the points as well.

Tried to contact my RM so many times
But no response from her also

Verified Support

Feb 20, 2020

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

Nadia
HDFC Bank Customer Assistance

Feb 20, 2020

Updated by Jaya115 Thank you so much