[Resolved] HDFC Bank — credit card harassment call

shahidb

Address:	Shaheen Bagh, New Delhi, Delhi, 110025
Website:	www.hdfcbank.com

I have been harassed over call. I have agreed to make payment and want this settlement done at the earliest. It's been a month i have been speaking to someone from collection team.

This is not ok when i agree to make payment yet have been abused and harassed over call.

I was offered settlement amount of rs 12000 but have been waiting for the otp to receive on my contact/ email i'd which i did not receive.

The contact number updated is not working so i cannot receive otp without which they are unable to process further.

Asked them to send otp on email id else change the contact no and send he otp on he number where discussion is being done. But they are not agreeing.

This is simply harassment and now they want me to pay 28000

I request you to take this up and have this settled within a week and will not answer any call received fr collection team

I also want to update my contact no so as to receive otp.

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Jan 14, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2019

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Zubin
HDFC Bank Customer Assistance

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Nadia
HDFC Bank Customer Assistance