[Resolved]  HDFC Bank Credit Card — harassment calls for payment of dues

May 20, 2019

HDFC Bank Customer Care's response Dear Customer,

We note that you have sought clarification with regard to your credit card account. We request you to contact our Debt management officers at[protected] / 33016802 for further assistance in this regard.

-Nadia
HDFC Bank Customer Assistance

May 21, 2019

HDFC Bank Customer Care's response Dear Customer,

We are hopeful you will appreciate that payments for atleast the minimum amount due is required to reach the bank by the payment due date to keep the account in regular status. We wish to clarify that the bank, establishes regular contacts and visits with our customers in the course of normal business to keep them updated on the status of their card and also facilitate payment of any outstanding. In the absence of receipt of payment towards your card account, our representatives had established contact or visit with you. We wish to assure you that the calls were made only to remind you of your payment obligation. However, the same is not meant to cause any inconvenience to you. We confirm that there are no buffer days for credit payment. We confirm that, payment towards the Total Amount Due reflecting as per the statement has to be paid by the payment due date to avoid levy of charges.

-Nadia
HDFC Bank Customer Assistance