[Resolved]  HDFC Bank — credit card hdfc harassment

Address:

Chennai, Tamil Nadu, 600003

My hdfc credit card number is [protected].
I have been using this card for over 5 years. I have not been getting my hard copy statements from them despite multiple requests, due to which we had avoided using our hdfc card.in the month of march 2018, we had spent rs 1340 on the card, and we received a statement in june 2018 amounting to rs 3597. How do we make the payment without receiving an invoice? When questioned about this, we are informed that it is due to late payment fee and the customer care was not ready to talk further on this and instead gave us a number - [protected] to sort this. But unfortunately, this number is always busy/ unreachable and they do not provide an alternate contact or call back as well. We then paid them a part amount by cheque to sort the issue but the cheque did not get cleared till date and we are not informed anything on this, nor do we know the reason. The next month, we received a statement for rs 4218, for which we had written a letter to the hdfc, and till date there is no response from them on this. The next month we have received a statement for rs 2701, and it states that the issue would be referred to rbi approved credit bureaus.
There has been an unnecessary harassment from hdfc bank. Firstly they had updated wrong mail id on the card and they do not respond to mails sent from other ids. They give a contact which cannot be reached any moment. The customer care does not sort the issue. There is no response to the letter. They do not send hard copy statements on time. How will a customer sort an issue if this is the way they work?

After this series, we have stopped our hdfc bank account as well, and would never recommend anyone to have an account with the hdfc.