HDFC Bank — credit card insta loan

Jaiganesh Nadar

from Delhi, Delhi

Address:

Mumbai City, Maharashtra

I requested an insta loan from one of the HDFC phone banker and she processed the loan. The next thing I upfront asked abut the processing fee waiver which the rep didn't at all. I asked her to waive the fee for which she replied is there is no such fee which is reflecting in her system an asked me to call back if the fee amount is reflecting in the statement. After bill generation I did the same however the rep straight away denied to waive the processing fee. I was provided with incomplete message and also misguided.

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HDFC Bank customer support has been notified about the posted complaint.

Feb 20, 2019

Updated by Jaiganesh Nadar I requested an insta loan from one of the HDFC phone banker and she processed the loan. The next thing I upfront asked about the processing fee waiver which the rep didn't at all inform me about any processing fee. I asked her to waive the fee for which she replied there is no such fee which is reflecting in her system an asked me to call back if the fee amount is reflecting in the statement. After bill generation I did the same however the rep straight away denied to waive the processing fee. I was provided with incomplete message and also misguided.