[Resolved]  HDFC Bank — credit card interest

Address:

Mumbai City, Maharashtra, 400093

I have been an hdfc customer right from my childhood since 2011 that was the first card my dad had given me. From so many years i had never faced a problem with hdfc until 2018 after a transaction was done in july 2018. Since i couldn't pay the amount that very month they started charging interest finally after asking them for settlement. We agreed to a settlement amount of 4000 but they did not inform me till when is the validity after paying the settlement they told me that was used to clear the outstanding amount and settlement was not done again i started getting calls from the collection department regarding the balance amount i was frustrated during this phase.. I wrote to the grievance department their employees did not even call for 2 months.. The amount went back up to the same with added interest.. They said that i should clear the amount because it's a very small amount.. Now the only amount i have to pay off is the interest amount which is 8000 double of my spent amount. This is a complete loot done by the bank. When i asked if it is a small amount then why can't they waive off the interest they said that is not in their hands.. They are constantly torturing me the pay the amount and telling me if i don't they will keep charging me interest but why do i pay when the amount was due for settlement and because of their lack of communication they could not inform me there was a time limit and they gave me an employee number for resolving the matter after 2 months who was rajesh c who kept cutting my calls. I am very hurt with this rude behavior. And expect them to think even the customer point of view.