| Address: | 500076 | | Website: | www.hdfcbank.com/branch-atm-locator/hdfc-bank-banks-nacharam-hyderabad-8265/Home |
I have been charged with 7500 Rs though I didn't receive the card. I have suspended my card a year back clearing all the outstanding amount. But there is HDFC Ergo policy EMI which is not suspended automatically and got triggered. Now for three months monthly emi is 300 rupees I haven't paid the installment so after four months they claim total rupees of 7500 including late payment fees. When I call customer care and asked about the information they says they won't have any details for suspended card and to contact collection department. When I went to collection department these people claim they could only see the outstanding amount and don't have any other details. If I want my statement they asking to go to branch and pay Rs. 150 . I am getting multiple calls and also legal is initiated.
If my card is suspended, why bank has not given me the call about ERGO policy suspension. And also I am not aware that is activated on my card. I haven't received any messages till the outstanding bill is rupees 1500 surprising me. Customer care people said they won't care to call unless total outstanding becomes more than rupees 5000. I also logged complain in HDFC but no action is taken. Please help me, I haven't received the card itself still outstanding amount is charged. Was this information helpful? | 
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