[Resolved]  HDFC Bank — Credit card late fee waiver not done

Address:400101

I purchased from HDFC Bank personal accident policy and the customer care officer told me he will waiver the Dec bills 3000RS Credit card charges against my credit card number [protected]
Name: Tarachand Shirsat.
credit card bill for January raised have not been wavered by 3000 rs for above account as committed by customer care.Pl look in to the matter and refund the waivier amount in January credit card bill.
This i feel is selfishness from HDFC bank customer care executive who promised me he will do it immediately and did not do after the policy was immediately done. It means you people care for customer only till your benefit.
Totally upset with HDFC bank approach
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Mar 9, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Feb 05, 2017
HDFC Bank Customer Care's response
Dear Customer,

We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. For any further clarifications, You may write to us at: [protected]@hdfcbank.com and we shall assist you. The reference number for this interaction is [protected].

-Anay
HDFC Bank Customer Assistance
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