[Resolved] HDFC Bank — Credit card payment

Magnolia Bhowmik

Address:	Gurgaon, Haryana
Website:	www.hdfcbank.com

I owe a credit card from hdfc and was specifically taken for the installment of my iphone and all the payment should be covered within 11 months. I was actively doing all the payments and usage of this credit card for 1.5 years. Then i had stopped using the card actively. They never sent any mail updating me regarding the credit card statements. Suddenly from sep 2016 they started calling me and telling i owe 70000 of credit card payment. I asked them to send me hardcopy/soft copy of credit card statement but they use to say mam make this minimum payment and we will send you the documents. They took 6 months to send me the documents and send me finally in feb 9 i remember). There are many faults in the statement regarding the payment. Now they are calling me and asking me to settle with 56000.

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Jul 21, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete issue, card details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance