[Resolved] HDFC Bank — credit card payment

[Resolved] HDFC Bank — credit card payment

C Celime from Hyderabad, Telangana

Dear sir, I have been receiving calls from the recovery agent. I had earlier last year intimated that i cannot take calls during my working hours. They have been calling from various numbers and i did not know till i check after working hours. They send sms' and when i have tried calling after my working time i have received a message to call back during working hours. My husband called asking for sometime. But still the calls continue and messages continue. Secondly when i called on the 22nd on a number [protected] from which they have sent me a watsap message the lady who says she is shanti only seems to want to irate the customer to pick on an argument. When i tried to explain my condition, it just does seem to reach her. I had to disconnect the call. I called the customer care and also asked for help. I understand i have a payment to do and it has happened now that i have had a problem to pay. All my payments have been happening regularly. Last i also paid 25, 000 to the card but as my husband was aditted in hospital it was again used. I have asked the customer care to put in a request that i am given time to ay y max next month dec. 9th. +3 videos Was this information helpful? No (0) Yes (0)
Dec 28, 2018 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Nov 23, 2018 Updated by Celime Please help me on this matter of payment. When I tried explaining to the lady my problem, i just could not get across to her. She was very unapproachable. Nov 24, 2018 Updated by Celime I have messages still coming to my phone. When I tried to explain my problem the lady Shanti, did not listen. Now I receive sms saying that I have not contacted them. How can I talk to a Hdfc re-present who yells over the phone and talks disrespectfully. I want them to know how they should talk to a customer especially when they have something to explain because they intend to pay but all they need is a few days. And I am the only working person with a lot of family commitments. Verified Support Nov 27, 2018 HDFC Bank Customer Care's response Dear Customer, We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is [protected]. -Nadia HDFC Bank Customer Assistance Nov 27, 2018 Updated by Celime Celime 2 minutes ago Thank you. I wish to inform you I received a call from the agent again stating her name is Sravani and I can pay a min of 5, 100. I was not sure if I would be able to do the payment the next day so I requested for sometime. I was told only by next day i should do the payment as they are holding back, I have a good credit score. After the call had received my amt and I called back for the manager Sravani to inform but the lady who responded said she is Sravani, the Manager but she didn't speak to me. I asked her if i can do the minimum payment of 5, 100 and i was told to go ahead.I have paid the min amt of 5, 100 on the 24th of Nov. Now I receive messages still which I don't understand. I am unable to clear the amount now and need some time. Secondly the 1st lady i spoke to "shanti' was rude. Thirdly the lady "Sravani" said I can pay a min of 5, 100 and next month the remaining thousand odd, then why am i receiving messages.
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Celime

from Hyderabad, Telangana

Thank you. I wish to inform you I received a call from the agent again stating her name is Sravani and I can pay a min of 5, 100. I was not sure if I would be able to do the payment the next day so I requested for sometime. I was told only by next day i should do the payment as they are holding back, I have a good credit score. After the call had received my amt and I called back for the manager Sravani to inform but the lady who responded said she is Sravani, the Manager but she didn't speak to me. I asked her if i can do the minimum payment of 5, 100 and i was told to go ahead.I have paid the min amt of 5, 100 on the 24th of Nov. Now I receive messages still which I don't understand. I am unable to clear the amount now and need some time. Secondly the 1st lady i spoke to "shanti' was rude. Thirdly the lady "Sravani" said I can pay a min of 5, 100 and next month the remaining thousand odd, then why am i receiving messages.