HDFC Bank — credit card payment

I am writing this with regards to my credit card bill payment. My credit card number is [protected]. I recently received a bill of amount rs. 106000.

This is to inform you that i cannot pay this amount as my family has fallen under hard time in recent months, if you could covert my overall outstanding balance into emi for about 1 or 2 year. It would be really great to pay my debts back to you guys. I tried to get help from many people but no one seems to be helpful. As the day goes interest getting. I expect a positive response from you guys.

Please know that i have appreciated the patience and professionalism that your staff has given in this process, and that this correspondence has been sent. I am sincerely obliged to you for your help and corporation. Thank you.
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HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Feb 27, 2020
HDFC Bank Customer Care's response
Dear Customer,

We regret to inform you that currently, we are unable to accede your request for converting your credit card transactions into EMI as the offer is not available in your card. However, the offers in the card will be reviewed on a periodic basis depending on the usage and payment pattern. We request you to use the credit card and provide us with many more opportunities to serve you better.

-Zubin
HDFC Bank Customer Assistance
Feb 29, 2020
Updated by ramesh_kumar25
Then close my credit card and put all my outstanding into EMI. You are not providing me EMI option but i would like to pay. Or else update my card with which i can convert my transaction into EMI. Please do something.
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