[Resolved]  HDFC Bank — Credit card payment in full

Address:	Mumbai City, Maharashtra
Website:	www.hdfcbank.com

I called the customer care to pay off the loan I had taken on my credit card. I spoke to an agent (don't remember the name) who verified my details and gave me a pay off amount for which she took a lot of time. She then transferred me to another department stating I will have to place a separate request for closing the loan.

The other agent Namrata Singh whose supervisor is Ranjit Singh located at Mumbai Office verified my details again, made me repeat my credit card number almost 4 times and I was asked for the same details again which I had already verified with the previous associate.

Namrata was very rude and didn't assist me at all. I just needed more clarity in understanding how did she arrive at the closure figure however she got irritated every time I asked her a question. The reason I wanted to be more careful was because the previous associate gave me a different figure for closure.

She also refused to connect me to her supervisor upon request. She finally hung up on me and my query was unresolved.

This is pathetic service I must say. I am really disappointed and will surely close my credit card account once I have paid it in full