HDFC Bank — Credit card payment made however savings account still in minus

Hello All,

I was delayed making a payment and my account balance went into -₹6590 as I had an auto debit running, I received a call from Hdfc collection’s asking me to make a payment, they asked me to make a payment directly to the card from smarthub. I had made the payment from smarthub and 10 days later even after several calls my balance remains in minus.. I could see the payment posed on the card, but it’s still not removed from my account. I have spoken to customer service and raised a ticket “ Msg HDFC Bank -Your request has been registered vide comp BANC[protected].We will revert to you within 7 working days.” I have informed them that I will NOT be making any payments until my issue is resolved. And if I am due any late payment, over limit and interest charges during this ISSUE period it will need to be waived as I was looking to make a payment of 50k from my savings account to the credit card. But I cannot unless the account is brought back into a positive balance.

Customer id is: 34733781

Please correct so I could make a payment to the card.

Thanks.