[Resolved]  HDFC Bank — credit card payment - manager response

I took credit card from hdfc 3 years back. Whatever I used from it paid next month at least minimum due. In between I got into an accident and dues increased to a level I can't pay at once or thrice. June 2018 I quit my job and asked for a settlement their manager who know nothing about professionalism argued me and told me to pay minimum due and they will arrange a settlement next week or emi offers.I never got a settlement. Then I stopped paying after 3 months they called and similar stories they told me. I told them clearly no minimum dues I am gonna pay. Give me full settlement. If a person don't have a job how they r gonna pay. And the way their managers talk is like I am someone took their cash and run away. I took all their calls till now.
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Oct 29, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Sep 27, 2018
HDFC Bank Customer Care's response
Dear Customer,

Let us look into it for you. Please share your Card No. with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance
Complaint comments 

Comments

Hi, 885 Rs has been debited from my savings account without my information against DCD. Do kindly cancel this transaction and credit to my savings account.

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