[Resolved] HDFC Bank — credit card payments through cheque

vijaysrivast

from Surat, Gujarat

Address:	122002
Website:	www.hdfc.com

Hi

We deposited our credit card payment cheques on 01/12/2017 for two of our credit card payments in your hdfc branch in gurgaon. The cheques were of sbi and as on date our two amounts have not yet been processed from your bank to be credited in our respective accounts.

I am sure, hdfc is one of the banks which delays the payments of customers to levy more & more interest on the dues.

Would appreciate a written reply on why there has been a delay in our payment receipt by hdfc bank. One of your useless call center employees says that it takes 24 hours, another one says it takes 4 days.

We are decided to make full and final payments of all our credits cards and current accounts as well and close all transaction asap with hdfc.

In case there are only late payment or forced interest is levied in case of our two credit cards, we would be forced to write to ombudsman ([protected]@rbi.org.in) as well.

Thanks

Vijay k. Srivastava
[protected]@credenceglocal.com

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Jan 15, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2017

HDFC Bank Customer Care's response Dear Customer,

we wish to inform that the cheque payment will require 3 to 4 working days to pro processed. We wish to confirm that cheque payment with SBI cheque number 326520 has been processed and the payment has been credited to your card account on 05/12/2017. we request you to share the other cheque details, so that we can check and do the needful.

-Manoj
HDFC Bank Customer Assistance