[Resolved] HDFC Bank — credit card - priority pass charges

Nirmal Suraj Gadde

Address:

Bangalore, Karnataka

I have been charged for 'complimentary lounge visit' using priority pass. I was provided 8 domestic lounge visits. I haven't signed any receipt during the visit.
Upon repeated emails, they are saying that they will return half the amount as a good will one time service gesture.

Even my friend had also been charged and he didn't sign any receipt either.

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May 19, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please note : 1) All Lounge visits within India using priority pass will be charged at US $27 + GST as applicable per person per visit w.e.f. 25th May 2017 2) Lounge Visits outside India exceeding the complimentary visits will be charged at US $27 + GST as applicable per person per visit w.e.f. 25th May 2017 3) All guests visits using Priority pass would be charged at US $27 + GST per visit per guest 4) Charges will be billed to your credit card statement usually within 90 days of the month in which you visited the lounge 5) Any lounge visits out of priority pass network will be chargeable as per the discretion of the respective lounges 6) Primary and add on priority pass member can jointly enjoy the complimentary cap on priority pass (add on to swipe their own priority pass to avail the complimentary benefit) 7) The dollar conversion rate will be applicable as per the prevailing rate on billing date.

-Zubin
HDFC Bank Customer Assistance